TheHoodie: FAQ

TheHoodie.com.au is Australia’s one-stop shop for quality hooded sweatshirts. We specialise in premium hoodies — our own printed lines or custom — for individuals, teams, businesses, schools, and events.

Yes! Just hoodies. It’s our one and only focus so we can offer the best range, quality, and service in Australia.

We’re proudly Aussie-owned and operated. Our main HQ is in Melbourne, with production and fulfilment teams around the country. We're part of the Printwear Group with brands like Stubbyz.

Our exclusive partner is AS Colour — known for retail-quality, ethically made garments. We offer all AS Colour options. If you are looking for something else, try our sister company, Printwear.

No, we source high-quality blanks (exclusively AS Colour), then handle all the custom printing, embroidery, and finishing. We print and ship in-house and are vertically intregrated.

We’re online-only. This is our own store and we only sell our own printed products.

In-stock hoodies usually ship on the same or next business day. Custom printed orders take 5–10 business days depending on the order quantity. 95% of our customers receive their hoodie(s) on the 4th or 5th day from ordering.

Yes — express options are available at checkout. For urgent orders, contact us and we’ll do our best to assist.

We offer flat-rate standard shipping Australia-wide. Free shipping is available on larger orders — see checkout for details.

100%. We ship to 78+ countries per day across our print group (e.g. Stubbyz, Printwear, TheHoodie, etc.). While we are proud to be Aussie centric and most of our customers are in Australia and New Zealand, we ship a lot to the US, UK, and even Germany.

If the order hasn’t shipped yet, yes — just email us right away.

You’ll receive an email with tracking details once your order has been dispatched.

Generally yes — AS Colour hoodies are true to size. For a relaxed fit, size up. Always check the size chart on the product page.

Most styles are available in sizes XS to 3XL, with some colourways running to 5XL. Kids & youth sizes range from 2 to 12.

Most of our hoodies are unisex. Where applicable, we’ll list gendered sizing or fit notes on the product page. We consider a Mens hoodie unisex, but are also clear to offer Womens options. Kids, youth, toddler & baby styles are unisex.

Yes — we stock hoodies for toddlers (2, 4, 6) and youth (8, 10, 12). Perfect for schools, kids’ clubs, and (whole) family merch.

Yes — samples are available for individuals or teams placing bulk orders (at retail pricing). There are options to order samples on the site. We do not sell blank, non-decorated products and provide the option of sampling for legitimate bulk ordering pruposes. Sample purchasing can be credited on your bulk order upon request.

Every product page includes a detailed sizing chart with garment measurements in cm.

Yes — we offer screen printing, direct-to-garment (DTG), embroidery, and more depending on your design and quantity.

We have no minimums. We can do 1 with bulk pricing starting at 10+ units. The more you order, the cheaper it gets per unit. That's largely due to setup and print costs as they exist no matter the quanity.

Absolutely. You’ll receive a digital mockup for approval before anything goes into production.

Vector files (AI, EPS, PDF) are ideal, but we can work with high-res PNGs or JPGs too.

Yes — we can help with layout, resizing, or setting up your design for print. Full creative design work is available for an extra fee.

Yes. We have tiered pricing for bulk orders and service clubs, schools, companies, and teams.

Yes — if it’s one of our printed lines (not bulk or custom), unworn, and within 30 days of delivery, you can return or exchange it. Bulk & custom items are not elligible for return.

We’ll fix or replace it, no stress. Just send us a photo and we’ll sort it out fast.

Yes — for our printed hoodies, you can exchange sizes. You’ll just need to cover return postage.

If it hasn’t been printed or shipped yet, yes. Contact us as soon as possible.

Visit our Contact us page and we’ll get back to you quickly.

Yes — digital gift cards are available and make great gifts for hoodie lovers.